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Returns & Warranty

Frequently asked questions.

What is the Return/Exchange Policy?

  • Returns/exchanges may be accepted only within 30 days of date of received order.

How to Return/Exchange?

  • Please ship your return/exchanges to the address below
  • Also include a note with your Order Number and state if you want to return or exchange, or your return/refund cannot be processed.

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WAVEGEL SHOP

3327 Farrington St

Flushing, NY, 11354

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Does Wave Gel Shop provide return shipping labels?

  • No, Wave Gel shop does not provide return labels.
  • All returns must be shipped by USPS or UPS . USPS (Priority Mail) and UPS (Regular Ground).
  • Email a copy of your shipping receipt to info@minakogroup.comย and we will refund your shipping cost for that return. Please include your order number in the email or we cannot process the refund.

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How long is the WAVEGEL Gelsaber light warranty?

  • There is a 12 month period after the date of purchase that you can return the lamp, after 12 months of the date of purchase the WAVEGEL Lamp Warranty is over.

How fast can I get a replacement?

  • We will ship out the replacement light the same day we received the return. Depending on your location will affect the shipping time.

How do I pack and ship back the Light?

  • You can put the lamp back into the original box and email us for a free shipping label. Please include your order # and shipping address in the email, and we will mail you the shipping label. Or you can ship with the post office or UPS Centers in your local area.
  • Email: info@minakogroup.com
  • You Must INCLUDE your original order # of the Light inside the return so we can process the replacement for you.ย 

Where do I ship the light?

WAVEGEL SHOP

3327 Farrington St,ย 

Flushing, NY, 11354

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