Returns & Warranty

Frequently asked questions.

How long is the WAVEGEL Gelsaber light warranty?

  • There is a 12 month period after the date of purchase that you can return the lamp, after 12 months of the date of purchase the WAVEGEL Lamp Warranty is over.

How fast can I get a replacement?

  • We will ship out the replacement light the same day we received the return. Depending on your location will affect the shipping time.

How do I pack and ship back the Light?

  • You can put the lamp back into the original box and email us for a free shipping label. Please include your order # and shipping address in the email, and we will mail you the shipping label. Or you can ship with the post office or UPS Centers in your local area.
  • Email: info@minakogroup.com
  • You Must INCLUDE your original order # of the Light inside the return so we can process the replacement for you. 

Where do I ship the light?

WAVEGEL USA 

3327 Farrington St, 

Flushing, NY, 11354